Updating Work Order Status from the Mobile App

Field technicians can update work order status directly from the FieldPulse Mobile App to keep dispatchers and customers informed of job progress in real time. This article describes the available status options and the steps to update them.

Available Status Values

The mobile app supports the following status values. Note that your organization's workflow may use a subset of these, depending on configuration:

Scheduled — Default status when a work order is assigned
En Route — Technician is traveling to the job site
On Site — Technician has arrived and work has commenced
In Progress — Work is actively being performed
Completed — Work is finished; triggers completion notifications
On Hold — Work is paused pending parts, customer approval, or other conditions

Updating Status: Step by Step

Open the FieldPulse Mobile App and sign in if necessary.
From the My Jobs list, tap the work order to open it.
Locate the Status field near the top of the work order detail screen.
Tap the current status to open the status selector.
Select the new status from the list.
Tap Save or Update to confirm the change.

Status changes are synced to the server automatically when connectivity is available. If you are working offline, status updates are queued and will sync when you reconnect. See Syncing Data When You Reconnect for additional detail.

Automatic Status Changes

Certain actions in the mobile app will update status automatically:

Capturing a customer signature sets status to Completed if configured in your team settings.
Submitting a completed checklist may trigger status advancement depending on checklist configuration.

Status History and Audit Trail

All status changes are recorded with timestamp and user attribution. Dispatchers and administrators can view this history in the web application under Work Orders > Activity Log.

Troubleshooting

Status does not appear to update: Verify the app has completed its most recent sync. Pull down on the My Jobs list to force a manual refresh. If the issue persists, see Work Order List Shows Stale Data After Reconnecting.

Status option is unavailable: Confirm your user role includes permission to update work order status. Some restricted roles may only view status without editing capability.