For each release note, dispatch teams should confirm the impacted mobile workflow, note whether technician action is required, and add any customer-facing language that support agents can reuse during rollout.
With the release of FieldPulse 3.3, several changes were made to the user role permission system. This post clarifies those changes and provides guidance for administrators.What ChangedThe following permissions have been modified or relocated:Work Or...
Hey folks — we've pushed some solid improvements to the QuickBooks Online integration that should make your life easier if you're dealing with anything more complex than straight domestic invoicing. I know this one has been a pain point for a...
We have deployed a server-side patch to resolve intermittent sync delays affecting mobile users. This update does not require a mobile app update.
What was fixed
Work orders created or updated in the web application were occasionally taking 2–5 mi...
Hey everyone — we've pushed API v2.1 to production this morning. If you're building integrations or just tired of polling for changes, this one's for you.
What's New
At-least-once delivery guarantees
Yeah, this one tripped me up too...
As we move into the second half of 2026, we wanted to take a moment to reflect on what we have built together over the past twelve months — and share where we are headed next.
The Releases That Shaped This Year
It has been a busy twelve months. Her...
We have completed a significant infrastructure upgrade to improve platform performance and reliability. This release does not introduce new features; instead, it focuses on foundational improvements that affect all users.
Key Improvements
Faster Da...
Today, we are sharing a look behind the curtain at one of the most significant engineering efforts in FieldPulse history: a complete rebuild of our scheduling engine from the ground up. This project has been eighteen months in the making, and it is n...
Hey everyone — Eli here. Figured it's been a busy quarter on mobile, so let's step back and look at what actually shipped. This isn't the flashy marketing version; this is the stuff your technicians are already using (or about to discover...
Starting today, you can add annotations directly to photos in FieldPulse. This feature is available on both iOS and Android mobile apps, and annotations sync automatically with the web application.
What you can do
Draw freehand — sketch arrows, ci...
Hey everyone — wanted to share where our heads are at with integrations this year, since I've been getting a lot of DMs and questions in the dev Slack about what's changing.
The short version: we're being more intentional. The longer ver...
We are thrilled to open the beta for our new Customer Portal — a self-service hub where your clients can track their own jobs in real time. We know how much time your team spends fielding status calls and "when will they be here?" messages,...
Today, we want to pull back the curtain on one of the most significant infrastructure investments we have made in FieldPulse history: a complete rebuild of our reporting and analytics engine. This is not a feature announcement. This is a look at why ...
Hey everyone! We want to make sure you're set up for success with one of FieldPulse's most flexible features — checklists. Whether you're doing safety inspections, routine maintenance, or complex installations, a well-built checklist can ...
New in FieldPulse 3.2: Proactive SLA Management
Service level agreements are only as good as your ability to monitor them. Starting today, FieldPulse includes configurable SLA breach alerts and automated escalation rules to help operations teams int...
We know that rolling out new software to a large field team can feel overwhelming — but we want to make sure you're set up for success! Over the past year, we've worked alongside several customers who have successfully onboarded 50, 100, even...
Alright, this one's been a long time coming. Starting today, the FieldPulse mobile app goes fully offline on both iOS and Android — and I mean actually offline, not the "kinda works if you squint" version some of you may have wrestled w...
Field technicians do not work where the internet is perfect. They work in basements, on rural routes, in industrial facilities with spotty coverage, and in buildings where concrete and steel block signals completely. We have always known this. Now we...
We are thrilled to announce the general availability of Real-Time Technician Location Tracking in FieldPulse 3.2. This powerful new capability gives dispatchers and operations managers unprecedented visibility into where their field teams are at any ...
We know how important consistency is when your team is out in the field — and we want to make sure you are set up for success every time a job goes out the door. That is why we are excited to share that Custom Checklist Templates are now available in...
FieldPulse 3.3 is now available. This release focuses on inventory management improvements, bulk dispatch operations, and security hardening. Below is the complete list of changes.
Inventory Management
Part Reservations — Inventory items can now b...
We want to make sure you're set up for success — and sometimes the best way to do that is to share stories from customers who have been exactly where you are. Today, we're highlighting three FieldPulse customers who transformed their dispatch...
Hey there, FieldPulse community!
We know that when Monday morning hits and the week is already shaping up to be busy, the last thing you want is to be stuck clicking through work orders one by one. We have heard from so many of you that bulk assignm...
We are releasing two related capabilities for inventory management in FieldPulse: automated stock alerts and part reservations. These features are designed to reduce unplanned stockouts and prevent double-commitment of limited parts across multiple w...
As we move into the second half of 2025, we want to share where FieldPulse is headed and why we are making these investments. This roadmap reflects months of conversations with customers, analysis of usage patterns, and our commitment to building sof...
