Audit Logs: Viewing Account Activity
Audit logs provide a comprehensive record of actions performed within your FieldPulse account. This feature enables administrators to monitor user activity, investigate changes, and maintain compliance with organizational or regulatory requirements.
Accessing the Audit Log
Only users with Admin or Super Admin roles may view audit logs.
- Navigate to Settings > Admin & Security
- Select Audit Logs from the left navigation menu
- The log loads with the most recent events displayed first
Understanding Log Entries
Each audit log entry contains the following fields:
| Field | Description |
|---|---|
| Timestamp | Date and time when the action occurred (displayed in your account time zone) |
| User | The individual who performed the action |
| IP Address | Network origin of the request |
| Action Category | High-level classification (e.g., Work Order, User Management, Settings) |
| Action | Specific operation performed (e.g., Created, Updated, Deleted, Exported) |
| Target | The object or record affected by the action |
| Details | JSON representation of changes (available for update operations) |
Filtering and Searching
Use the filter controls to narrow results:
- Date Range: Select predefined ranges (Last 24 Hours, Last 7 Days, Last 30 Days) or specify custom dates
- User: Filter by specific team members
- Action Category: Limit results to particular functional areas
- Action Type: Show only Creates, Updates, Deletes, or Views
Free-text search is available for matching against user names, target identifiers, and detail fields.
Logged Actions
The following categories of activity are captured:
Work Orders
- Creation, assignment, and reassignment
- Status changes
- Notes and attachment uploads
- Customer signature capture
User Management
- User invitations and role assignments
- Permission modifications
- Password resets and security setting changes
- Account deactivation and deletion
Settings
- Configuration changes to notifications, inventory, and forms
- Integration connection and disconnection
- Data export operations
Exporting Audit Data
To export logs for external analysis or compliance documentation:
- Apply desired filters
- Click Export in the upper right
- Select format: CSV or JSON
- Confirm the date range (maximum 90 days per export)
Exports are generated asynchronously and delivered via email when ready. Large exports may take several minutes to process.
Data Retention
Audit logs are retained according to your account's data retention policy. Standard plans retain logs for 90 days; Enterprise plans retain logs for 1 year. Contact support to discuss extended retention options.
Limitations
- Read-only actions (views, searches) are logged at the category level, not individual record level
- Mobile app offline actions are timestamped at synchronization time, not original action time
- API calls are aggregated; individual endpoint parameters are not retained beyond the summary
See Also
- Managing User Roles and Permissions
- Enabling Two-Factor Authentication
- Data Retention and Export Settings
- Overview of FieldPulse Reports