• SLA Breach Alert Not Firing on Custom SLA Rules

    Custom SLA rules created after the 3.2 release do not trigger breach alerts, though default SLA rules continue to function normally. Symptoms Alerts configured for custom SLA rules fail to send…
  • SSO Login Failing for Newly Provisioned Users

    Summary: SAML authentication fails for users created within the last hour due to directory sync lag between the identity provider and FieldPulse. Symptoms Newly provisioned users receive "Authentication…
  • Technician Shows as Available When on Leave

    Summary: Technicians with active leave records are incorrectly displayed as available for assignment in the Dispatch Board and Technician Availability view. Symptoms Technician appears in the Available…