Anyone using FieldPulse alongside another system? How do you manage the overlap?

We're in that awkward middle ground where FieldPulse handles most of our field operations, but we still have a legacy CRM that sales refuses to give up (and honestly, it's got 10 years of customer history that would be painful to migrate). Right now we're doing a lot of manual CSV exports and it's... not great.

Curious how others are handling this. Are you:

Running dual systems with some kind of sync?
Using FieldPulse as the source of truth for some data and the other system for others?
Just living with the redundancy?

YMMV obviously, but I'd love to hear what's actually working in practice vs. what sounds good in theory. Any gotchas worth sharing?

Carlos Vega 10 months ago in reply to Eli Torres (Staff)

Can you share the full retry logic? Race conditions on webhook delivery are my current headache.
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Eli Torres (Staff) 10 months ago in reply to Eli Torres (Staff)

Sure — exponential backoff with jitter, max 3 retries. Key is idempotency key on your outbound calls so you don't double-write. I'll dm you the gist.
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Priya Nair (Staff) 10 months ago
Great question, Devon! Happy to help clarify our official guidance.
For teams running FieldPulse alongside another system, we typically recommend:
Establish clear ownership — which system owns which data type
Use the FieldPulse API or native integrations rather than manual exports where possible
Test your sync logic in a sandbox environment before production deployment
If you're hitting specific technical blockers, feel free to open a support ticket and we can review your architecture.
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