Quick Fix: Resolved Issue with Mobile Sync Delays

We have deployed a server-side patch to resolve intermittent sync delays affecting mobile users. This update does not require a mobile app update.

What was fixed

• Work orders created or updated in the web application were occasionally taking 2–5 minutes to appear on mobile devices
• Sync queue processing was bottlenecked during high-traffic periods (7:00–9:00 AM local time for most regions)
• Background sync jobs were not always triggering when the app returned from background state

Impact

The patch was deployed at 14:00 UTC on October 25, 2025. Sync latency has returned to normal levels (<30 seconds under typical conditions).

If you continue to observe sync delays after 15:00 UTC, please refer to this troubleshooting article or contact support with the following details:

• Device OS version
• FieldPulse mobile app version (Settings > About)
• Time of last observed delay

No action is required from administrators or end users.