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What's the hardest part of scaling from 10 technicians to 50?

Sylvia Chen

We're at 14 techs now and planning to hit 40+ by Q2 next year. I've scaled teams before but never in field service.

  • Dispatcher bottleneck — feels like we're already there at 14
  • Quality consistency — harder to keep standards with more crews
  • Tooling — what breaks first in FieldPulse at this size?

What's the thing that actually hurt worst? Not theoretical — what actually happened.

Parents

  • Thanks all. Taking notes:

    • Skill matrix — building this week
    • Supervisor training — flagging for leadership
    • Van standardization — fleet meeting Thursday
    • Integration audit — devon, might DM you

    Ray's point on transparency especially hits. We're opaque on assignments and I can see the friction.

    Carla — will reach out on the competency matching. Would be useful to share our spreadsheet approach if you're exploring this.

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  • Thanks all. Taking notes:

    • Skill matrix — building this week
    • Supervisor training — flagging for leadership
    • Van standardization — fleet meeting Thursday
    • Integration audit — devon, might DM you

    Ray's point on transparency especially hits. We're opaque on assignments and I can see the friction.

    Carla — will reach out on the competency matching. Would be useful to share our spreadsheet approach if you're exploring this.

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