so our shop has been doing time + materials forever basically and we're looking at switching to flat-rate pricing for hvac installs and repairs. my boss wants to know if anyone's actually made this work in FieldPulse or if it's more headache than it's worth
the main thing i'm wondering is like... do you set up flat-rate items as services in the catalog? or do you handle it some other way? and how do you deal with when a job ends up being way more complicated than the flat rate covers
also curious if customers push back more on flat rate vs seeing the actual time on the invoice. we've got some elderly customers who really like seeing the breakdown
anyway would love to hear what's actually working for people in the field bc the office is all theory and no practice lol
