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Is anyone using FieldPulse's photo/documentation requirements effectively?

Josh Mercer

We've been experimenting with making photos mandatory on certain job types, and I'm trying to figure out if we're actually getting better documentation or just creating busywork.

Pro tip: Start with your highest-liability jobs first. For us, that's anything involving water lines or electrical panel work. We set up required photo checkpoints—before, during, after—and it's definitely caught a couple "oh crap" moments before they became customer complaints.

But here's the friction: some of my younger guys are great with it, document everything without being asked. The veterans? Not so much. One of my best techs, 20 years in the field, treats his phone like it's radioactive. He'll take the photos, but they're... not useful. Blurry shots of the general vicinity. Technically compliant, actually worthless.

So I'm curious—how are you actually using photo requirements? Are you seeing quality improvements, or just checkbox compliance? And has anyone found a way to make this feel less like micromanagement to experienced techs who already know what they're doing?

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  • In my experience, mandatory photos are just CYA for the office. I've been doing electrical work 18 years, never needed a photo to prove I did my job right.

    That said, we do use them for before/after on panel upgrades. Customers love seeing the transformation, and it's cut down on "I don't remember approving that" conversations. So I get the value there.

    The job site photos though? Half the time I'm working in a crawlspace with no light anyway. Flash makes everything look worse than it is.

  • in reply to Art Kowalczyk

    @art.kowalczyk I hear you on the crawlspace thing—try the video clip option instead of photos. Ten seconds of flashlight sweep, voice memo explaining what you're seeing. Way faster than trying to frame a shot in tight spaces, and honestly more useful for review.

    Pro tip: We keep a cheap magnetic LED strip on each van for exactly this. Stick it to a joist, shoot your documentation, grab it on the way out.

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  • in reply to Art Kowalczyk

    @art.kowalczyk I hear you on the crawlspace thing—try the video clip option instead of photos. Ten seconds of flashlight sweep, voice memo explaining what you're seeing. Way faster than trying to frame a shot in tight spaces, and honestly more useful for review.

    Pro tip: We keep a cheap magnetic LED strip on each van for exactly this. Stick it to a joist, shoot your documentation, grab it on the way out.

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