• Replies 11 replies
  • Subscribers 2 subscribers
  • Views 17 views
  • Users 0 members are here
Options
Related

How do you handle after-hours emergency calls?

Teresa Lund

We are getting hammered with emergency calls after 6pm lately. Summer heat + old HVAC units = nonstop.

Right now we have rotating on-call but honestly its a mess. Techs don't always pick up. Customers get angry. Sometimes I'm calling three people before someone answers.

How do other dispatchers structure this? Do you pay premium rate for after hours? Bonus for response time? Or is there a better way to set expectations so not everything becomes an emergency

Also does anyone use FieldPulse to track on-call status or is that separate. I need something cleaner than the group text chain we have now

Parents

  • Hi Teresa — we want to make sure you're set up for success with this. Great question and clearly a pain point for a lot of teams.

    While we don't have a built-in on-call rotation scheduler today, I'd love to hear more about what would make this easier for you. Specifically:

    • Would you want FieldPulse to automatically assign after-hours jobs based on who's on-call?
    • Or is the pain point more about visibility (knowing who's available) versus assignment?

    We're exploring improvements to the availability system and real-world workflows like this help us prioritize. Feel free to DM me or we can continue the conversation here.

Reply

  • Hi Teresa — we want to make sure you're set up for success with this. Great question and clearly a pain point for a lot of teams.

    While we don't have a built-in on-call rotation scheduler today, I'd love to hear more about what would make this easier for you. Specifically:

    • Would you want FieldPulse to automatically assign after-hours jobs based on who's on-call?
    • Or is the pain point more about visibility (knowing who's available) versus assignment?

    We're exploring improvements to the availability system and real-world workflows like this help us prioritize. Feel free to DM me or we can continue the conversation here.

Children