We're bleeding customers because of late arrivals. My team runs 12 techs across a metro area with 30-45 min travel times, and we're running 15-20 minutes late on roughly 30% of appointments.
Scheduling gives 2-hour windows but customers still complain. We've tried padding drive time but then we're underutilized.
What actually works? Specific FieldPulse features or process changes. Need something we can implement this week.
