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How often do your techs update job status in real time vs. end of day?

Art Kowalczyk

So I've been doing this electrical work for about 12 years now, and I've used a bunch of different systems. FieldPulse is fine, but here's my question — how often are your guys actually updating job status in real time?

In my experience, the dispatchers want everything updated instantly, but when you're up on a ladder dealing with live wires, you're not pulling out your phone every five minutes. My crew tends to batch it — mark everything at the end of the day or during lunch breaks. Seems to work fine.

But I keep hearing from management that we're "not utilizing the real-time features." Is this actually a problem for anyone else, or just us?

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  • We had this tension too. Here's what actually worked:

    • Set expectations with dispatch: status updates at job start, job complete, and if running >30 min behind
    • Turned off all the mid-job status change notifications — noise without value
    • Tracked completion rate instead of update frequency

    My techs were getting dinged for "low engagement" when they were just working. We redefined what "good" looks like and the complaints stopped.

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  • We had this tension too. Here's what actually worked:

    • Set expectations with dispatch: status updates at job start, job complete, and if running >30 min behind
    • Turned off all the mid-job status change notifications — noise without value
    • Tracked completion rate instead of update frequency

    My techs were getting dinged for "low engagement" when they were just working. We redefined what "good" looks like and the complaints stopped.

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