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Anyone managing a team across multiple time zones in FieldPulse?

Marcus Webb (Staff)

We are exploring how distributed field service organizations are navigating the complexities of multi-timezone operations within FieldPulse. This is an area where we see significant growth in customer needs, and your insights directly inform our roadmap.

Key Questions for the Community

  • How are you currently configuring technician availability across time zones?
  • What friction points have you encountered with dispatch scheduling when your team spans regions?
  • Are you leveraging any integrations or workflows to streamline coordination across boundaries?
  • How do you handle customer-facing communications (SMS, email) when appointment windows may shift relative to local time?

We have observed that organizations with 15+ technicians distributed across three or more time zones often develop sophisticated operational patterns. Your real-world experiences will help us unlock more seamless multi-timezone capabilities.

Please share your current approach — whether polished or works-in-progress. We are particularly interested in edge cases that have required creative problem-solving.

Thank you in advance for your contributions to this discussion.

Parents

  • This shouldn't require middleware in 2025.

  • in reply to Mike Dolan

    Sorry if this is a silly question, but I'm new to FieldPulse and trying to follow along — when you say "middleware" do you mean like a separate program that sits between FieldPulse and something else? And is the Lambda thing something we'd need a developer for, or could our IT person handle it?

    We're a smaller company (8 techs, just in two time zones so far) and I'm trying to figure out if this discussion is relevant to us or if we should wait for the native feature. I don't want to waste anyone's time if this is over our heads!

    Thanks in advance for any guidance — I really appreciate how generous everyone is with their knowledge here.

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  • in reply to Mike Dolan

    Sorry if this is a silly question, but I'm new to FieldPulse and trying to follow along — when you say "middleware" do you mean like a separate program that sits between FieldPulse and something else? And is the Lambda thing something we'd need a developer for, or could our IT person handle it?

    We're a smaller company (8 techs, just in two time zones so far) and I'm trying to figure out if this discussion is relevant to us or if we should wait for the native feature. I don't want to waste anyone's time if this is over our heads!

    Thanks in advance for any guidance — I really appreciate how generous everyone is with their knowledge here.

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