Inventory sync delays between mobile and web — normal?

Hi Mike — happy to help clarify this! A small delay (typically 30–60 seconds) is normal as data syncs, but persistent mismatches like you're describing aren't expected. Here's how to diagnose: 1. Check the sync status indicator in the mobile app — look for the spinning icon in the top-right corner 2. Force a manual sync by pulling down on the parts list (iOS) or tapping Sync Now in the menu (Android) 3. Verify which device last updated the quantity — the web dashboard shows a Last Updated timestamp in the part detail view If the mismatch persists after a forced sync, that's likely a sync conflict. These can happen when the same part is edited offline on mobile while someone updates it on web. Can you tell me: - Are your techs working offline in the field? - Which version of the mobile app? (Settings → About) - Was the part edited from both platforms around the same time? This will help me determine if it's a known issue or something we need to escalate.

Hi Mike — happy to help clarify this! A small delay (typically 30–60 seconds) is normal as data syncs, but persistent mismatches like you're describing aren't expected. Here's how to diagnose: 1. Check the sync status indicator in the mobile app — look for the spinning icon in the top-right corner 2. Force a manual sync by pulling down on the parts list (iOS) or tapping Sync Now in the menu (Android) 3. Verify which device last updated the quantity — the web dashboard shows a Last Updated timestamp in the part detail view If the mismatch persists after a forced sync, that's likely a sync conflict. These can happen when the same part is edited offline on mobile while someone updates it on web. Can you tell me: - Are your techs working offline in the field? - Which version of the mobile app? (Settings → About) - Was the part edited from both platforms around the same time? This will help me determine if it's a known issue or something we need to escalate.