We're seeing parts quantities that don't match between the mobile app and web dashboard. Tech shows 3 units on his phone, web shows 5. Which one's right? And is this normal or a bug?
Happened twice this week. First time cost us a callback.
Thanks for the detailed repro, Rachel — that's exactly what I needed. And Eli, appreciate the context on the protocol.
Mike, I'm escalating this to our engineering team as a confirmed sync conflict bug. Rachel's steps will help them isolate the root cause. In the meantime:
- Eli's workaround (Real-time Inventory) will reduce occurrence
- I've documented a temporary process: API Pagination for Large Data Exports can pull authoritative inventory state if you need programmatic verification
I'll update this thread when I have a ticket number and expected fix timeline. Sorry this cost you a callback — that's the exact scenario we want to prevent.
Thanks for the detailed repro, Rachel — that's exactly what I needed. And Eli, appreciate the context on the protocol.
Mike, I'm escalating this to our engineering team as a confirmed sync conflict bug. Rachel's steps will help them isolate the root cause. In the meantime:
- Eli's workaround (Real-time Inventory) will reduce occurrence
- I've documented a temporary process: API Pagination for Large Data Exports can pull authoritative inventory state if you need programmatic verification
I'll update this thread when I have a ticket number and expected fix timeline. Sorry this cost you a callback — that's the exact scenario we want to prevent.
