Help Center link test: Setting up customer notification preferences

Hi there! Happy to help with setting up customer notification preferences. This is a common question, and we've got you covered with detailed documentation in our Help Center. Here's what you'll want to review: For SMS and email notification setup: Setting Up Customer Notifications — this walks through the full configuration process. For configuring message content and triggers: Configuring SMS and Email Alerts — covers customization options for each notification type. For arrival notifications specifically: Technician Arrival Notifications — details the "en route" automation. For completion confirmations: Job Completion Confirmations — how to notify customers automatically when jobs are done. Quick summary of the steps:

1. Go to Settings → Notifications in your web dashboard
2. Toggle on the notification types you want to send
3. Customize message templates (or use our defaults)
4. Set trigger conditions (e.g., "Dispatch Status = Dispatched" for arrival notifications)
5. Save and test with a sample work order

If you run into any issues with specific notification types not sending, or if you need help with advanced configuration like SLA breach alerts, just let me know!